Buy Cheap, pay more.

We get a lot of phonecalls from people asking about our products and then get told they can buy it cheaper elsewhere. We also get a lot of phonecalls from customers asking us if we can fix their products as they bought it from a company who have since gone bust / are charging a ridiculous amount to fix it / dont want to know.

One of my favourite stories was one of a man who told me he had bought a scooter from the internet cheaper than us. He received the scooter, put it together, and after a week it stopped working. He phoned the company who asked him to repackage it and send it back and they would send it back working within 4 weeks! I would happily say 95% of our customers would not be able to do this. But apparently this is acceptable practice as it was cheaper.

Its amazing the amount of people that are just looking for the cheapest product on the market and are not taking into consideration the quality or even the backup service offered by the people they are buying from. If you are looking for a product which is going to improve your quality of life and aid your mobility, surely quality and service should come long before price?.

It is possible to buy anything cheaper on the Internet, but its not always price that is important. I would say that 85% of enquiries we get through the Internet are from family members or friends of the end user. Quite often these people think they are being helpful finding the cheapest product, but unfortunatly when the problems occur its not that person who has to struggle on with the swollen ankles that cant be raised or, having to sleep in the chair for weeks on end because the adjustable bed is broken and they just cant sleep flat with the COPD.

The Internet is a great way of finding cheaper alternatives, internet retailers generally have less overheads so they can offer the products cheaper, but dont lose out on service or quality. If you are looking for someone else, think about the inconvienance that could be caused if the product breaks down. Imagine what it would be like if your mobile phone breaks, its like you have lost a limb, well in the case of mobility products, that is never truer.